Employees
Our employees are our most important asset. It is our employees who deliver the high quality of work and customer service that is fundamental to the success of our business.
We have an equal opportunities employment policy and aim to employ people who reflect the diversity of society. We do not discriminate on the basis of age, sex, disability, sexual orientation, race, colour, religion, marital status or ethnic origin.
We treat out people with respect and promote a cooperative and productive work environment.
We operate within a framework of safe working practices and train our staff in the workings of our health and safety policy, best practice guidelines and appropriate health and safety legislation. Personal protective equipment is provided along with the tools and equipment required to safely and properly undertake the work tasks required.
We do not tolerate harassment or bullying under any circumstances.
We have a practical and effective employee grievance procedure.
Customers
Our customer service ethos is to exceed our customers’ expectations. We endeavour to deliver consistent, high quality levels of workmanship and customer service.
We strive to be open, honest, and respectful in all our interaction with our customers and in sharing our ideas and thoughts, and in receiving feedback. We are committed to listening to our customers and acting appropriately.
Our policy in relation to giving or accepting gifts or entertainment is to encourage the use of good judgment, discretion, and moderation. Any gifts and entertainment given must be in compliance with current legislation and must not violate the receiver's policies on the matter.
We will always act in a manner that takes account of our customers’ interests and shall communicate our core customer policies to all our employees.
Suppliers
Our suppliers have the capability of adding value to the service we provide to our customers. For this reason we take a proactive approach in seeking the very best suppliers for each strategic area of our supply chain management.
Our relationship with our suppliers is an integral part of our business operations and we expect our suppliers to share our core values and pursuit of outstanding customer service. It is also important that they have an ethical approach to doing business.
Our policy in relation to giving or accepting gifts or entertainment is to encourage the use of good judgment, discretion, and moderation and ensure that current legislation is always complied with. We do not solicit gifts, entertainment, or favours of any value from persons or firms with which we actually or potentially conduct business. We do not act in a manner that would place any supplier in a position where they feel obligated to make a gift, provide entertainment, or provide personal favours in order to do business or continue to do business with our organisation.
Our trading relationship with our suppliers is conducted in a fair and transparent manner. We treat them with respect and courtesy and agree on fair and reasonable prices and payment terms. We respect their rights to commercial confidentiality and foster a relationship of partnership and equality.
Environmental impact
We are committed to protecting the environment and supporting sustainable development. We seek and promote the use of renewable resources and sustainable raw ingredients. Sustainability is all about meeting our needs today without robbing future generations of the ability to meet theirs.
In other words, taking care to protect the earth's natural resources. We are active in our questioning of suppliers on source and method of supply of materials and equipment. We actively seek and continually increase our use of environmentally friendly products.
Waste
We have methods of operation in place to actively minimise waste and encourage our employees to continually assess our working practices to reduce waste in all aspects of what we do. All waste shall be handled and disposed of through safe and responsible methods.
Re-use and recycle to conserve natural resources
Where feasible, we conserve natural resources through the use of recycled materials and supplies, the efficient use of energy, and the participation in recycling programs for our materials and equipment after they have served their useful life. We take care in our selection of materials used for example using sustainably sourced packaging materials like cardboard or plastic that have a recycled content, or Forestry Stewardship Council (FSC) certified board from sustainable forests.
Responsible use of chemicals
We take great care in the use of chemicals in our working environment and have clear policies on issues such as minimising the use of volatile organic compounds, actively seeking and using more biodegradable compounds and rejecting products with PVC packaging.
Social responsibilities
We have set out above our policies and values in relation to our corporate social responsibilities.
In addition to these we recognise our responsibility to our local community and society at large and are committed to the following:
- Building a successful and profitable organisation that can provide employment and contribute to reducing the inequalities and deprivation in communities across the UK.
- Being ever alert to ensure the elimination of forced and child labour
- Supporting community trade programmes such as Fairtrade
- Always being prepared to defend basic human rights
- Being supportive and showing compassion and understanding for other people to encourage inclusion, self worth and self esteem
- Promote diversity and inclusion so as to enrich performance and improve the lives of employees, communities and society
To find out more about how our services can assist with your work at height requirements call us now on 0141 204 0606 or e-mail us here.